Support
Help centre
Setup guides, answers to common questions and a direct line to a real person.
Setup guidesStep-by-step for Firestick, Smart TV, Android TV, Apple TV and more Fix bufferingThe quick checks that resolve most playback problems FAQActivation, internet speed, devices, connections and the trial Billing & refundsPayments, upgrades and the 7-day guarantee Start a free trialFull access for 24 hours, no card required Contact usWhatsApp, Telegram or email — replies typically within 15 minutes
Common issues
Try this first
- Buffering: restart the app, device and router; use a wired connection; confirm 15 Mbps+ at peak.
- Login rejected: re-type credentials exactly (case-sensitive); confirm your plan or trial is active.
- Empty guide: wait a few minutes on first launch, then add the EPG URL and force a refresh.
- One channel down: usually a temporary source issue — try a backup feed or tell us.
Contact & hours
- WhatsApp: +1 (307) 301-5010
- Telegram: @iptvsmartcanada
- Email: support@iptvsmart.ca
- 24/7 support — Canadian hours 8:00am to midnight ET
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Ready when you are
Try IPTVSMART free for 24 hours
Full access to every channel and the on-demand library. No card required to start the trial.