Terms of Service

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1. Who we are

"IPTVSMART", "we", "us" and "our" refer to the operator of iptvsmart.ca (the registered business name and address will be stated here). "You" means the person who creates an account, starts a trial or pays for a subscription. By using the service you agree to these Terms, our Privacy Policy, Acceptable Use Policy and Refund Policy.

2. The service

IPTVSMART provides access to live television streams and on-demand video over the internet, delivered through third-party player applications on your own devices. Channel line-ups, on-demand titles, 4K availability and specific events are not individually guaranteed and change over time as source availability and rights change.

3. Eligibility and accounts

You must be the age of majority in your province or territory to purchase a subscription. You are responsible for keeping your login details secure and for all activity under your account. Tell us promptly at support@iptvsmart.ca if you believe your account has been compromised.

4. Trials

We may offer a free trial of approximately 24 hours. Trials are for evaluation, are limited to one per household unless we agree otherwise, and may be modified or withdrawn at any time. No payment method is required for a trial and nothing is charged automatically at the end of it.

5. Plans, pricing and payment

Subscriptions are sold as prepaid terms (for example one, three, six or twelve months) in Canadian dollars. Prices are shown at checkout and include applicable taxes where required. Payment is taken once, at purchase. Subscriptions do not renew automatically — when a term ends, access ends until you choose to renew. We may change prices for future purchases; changes never affect a term you have already paid for.

6. Activation and delivery

We aim to activate subscriptions within a few minutes of payment clearing and always within 24 hours. Delivery is by email to the address you provide, and optionally by WhatsApp. It is your responsibility to provide a working email address and to check your spam folder.

7. Acceptable use

Your use of the service must comply with our Acceptable Use Policy and all laws that apply to you. In particular you must not resell or redistribute the service, share credentials beyond your household, use the service to infringe others' rights, or attempt to disrupt or reverse-engineer our systems. We may suspend or terminate accounts that breach this section without refund.

8. Third-party apps and content

The service is used through third-party media players and relies on third-party networks and sources. We do not control those apps or networks and are not responsible for their availability, changes or terms. Content is provided "as available".

9. Support

We provide support 24/7 support — canadian hours 8:00am to midnight et by WhatsApp, Telegram and email. We will make reasonable efforts to resolve technical issues but cannot guarantee that every channel or event will be available at all times.

10. Refunds

Refunds are governed by our Refund Policy, which includes a 7-day money-back guarantee on new subscriptions. Statutory consumer rights that cannot be excluded are unaffected.

11. Service changes and downtime

We may add, change or remove channels, features and on-demand content, and may carry out maintenance that briefly interrupts the service. We aim for 99.9% availability but do not warrant uninterrupted or error-free operation.

12. Disclaimers

To the fullest extent permitted by law, the service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement.

13. Limitation of liability

To the fullest extent permitted by law, our total liability to you for any claim connected with the service is limited to the amount you paid us in the three months before the event giving rise to the claim. We are not liable for indirect, incidental or consequential losses, or for loss of data, profits or goodwill. Nothing in these Terms limits liability that cannot be limited by law.

14. Indemnity

You agree to indemnify us against claims, losses and costs arising from your breach of these Terms or your misuse of the service.

15. Termination

You may stop using the service at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the service or other users. On termination your right to use the service ends immediately.

16. Governing law and disputes

These Terms are governed by the laws of the Province of [province] and the federal laws of Canada that apply there, without regard to conflict-of-laws rules. The courts of that province have exclusive jurisdiction, subject to any mandatory consumer-protection rules in your home province.

17. Changes to these Terms

We may update these Terms. If a change is material we will post a notice on the site and update the "last updated" date. Continuing to use the service after a change means you accept the updated Terms.

18. Contact

Questions about these Terms: support@iptvsmart.ca.