Refund Policy
A plain-language explanation of the 7-day money-back guarantee and how refunds work.
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The guarantee
Every new IPTVSMART subscription comes with a 7-day money-back guarantee. If the service isn't right for you, contact us within 7 days of your purchase date and we'll refund what you paid.
How to request a refund
Email support@iptvsmart.ca or message us on WhatsApp with:
- the email address on the order, and
- the approximate date and amount of the payment.
You don't need to give a detailed reason, but if something specific went wrong we'd like the chance to fix it first — most issues are a five-minute settings change.
Timeframe
Approved refunds are returned to your original payment method. Processing on our side takes 1–2 business days; your bank or card provider may take a further 3–5 business days to show it. Interac e-Transfer and similar methods are refunded by the same channel.
What's covered
- New subscriptions, within the 7-day window.
- Cases where we could not activate your subscription at all.
- Duplicate or accidental charges.
Limited exceptions
Refunds may be reduced or declined where:
- the request is made after the 7-day window;
- the account shows abuse of the service or a breach of the Acceptable Use Policy (for example resale or credential sharing);
- the guarantee has already been used by the same person or household on a previous order;
- the problem is caused by your own equipment or internet connection and you declined reasonable support to resolve it.
Renewals are not covered by the money-back guarantee, because you have already used the service — but if a renewal fails technically we will of course make it right or refund it.
Trials
The 24-hour free trial is free, so there is nothing to refund.
Your statutory rights
This policy is in addition to any rights you have under the consumer-protection laws of your province or territory, which are not affected.
Contact
support@iptvsmart.ca — 24/7 support — canadian hours 8:00am to midnight et.
Questions about the fine print?
Our team will walk you through any of this in plain language before you pay.